We’re excited to highlight Ally Angst in this month’s employee spotlight! As a Financial Support Specialist and a dedicated member of our team, Ally brings a passion for supporting clients and a drive for making a positive impact both behind the scenes and through day-to-day interactions.
Tell us a bit about your background.
I graduated from the University of Cincinnati in 2023 with a B.S. in Biology and a minor in Spanish. Professionally, I have worked in many different fields in healthcare, including as a pharmacy technician and a patient care assistant in a hospital setting, which led me to my current role here at MPW.
What does your role as Financial Support Specialist entail?
In billing, we do a lot of behind-the-scenes work to ensure that each appointment is pushed out as a claim to insurance companies so that we are reimbursed for the services rendered at MPW. We work hand in hand with clients, ensuring they understand any bills or outstanding balances they may have and answer any questions about their insurance.
What inspired you to pursue the career you have today?
Throughout my professional career, I always knew that I wanted to work in healthcare but was never sure of exactly what I wanted to do. In college, I volunteered at a free clinic that served many Spanish-speaking patients and individuals without insurance. Through this experience, I learned a lot about different client populations and the disparities in healthcare that were not always apparent in my other roles. I was inspired to pursue this career because I’m deeply committed to supporting vulnerable client populations and addressing the disparities they face in accessing quality health care. I want to be part of a field where I can advocate for those who are often overlooked and contribute to creating more equitable systems. Knowing that I can do this with MPW is rewarding each and every day.
How long have you been with Modern Psych?
I’ve been with Modern Psych for a little over two years. During that time, I’ve had the opportunity to work both at the front desk and in the billing department, which has given me a well-rounded understanding of how our practice supports clients and operates behind the scenes.
What led you to work for the Modern Psych team?
I was drawn to work with the Modern Psych team because I had friends who worked there who spoke very highly of the environment and the mission. After learning more about the practice, I found that I really connected with their goals and values, especially the commitment to providing high-quality, compassionate care. That mission, along with the people behind MPW, made me confident that this was the right place for me.
How would you describe the company culture at Modern Psych?
Modern Psych is collaborative and encouraging. The team truly works together and supports one another, and there’s a strong focus on meeting clients exactly where they are. Everyone is committed to helping clients achieve the best possible outcomes, and that shared dedication creates a really positive and meaningful work environment for staff and clients alike.
What is the most unique part about working for Modern Psych?
How close and personable the team is. I’ve been able to build strong relationships with my coworkers, and we genuinely enjoy working together. It’s meaningful to be part of a team that can have fun while still staying focused on a greater goal and making a real difference for our clients.
What is your favorite part of your job?
My favorite part of my job is the clients we serve. I love working with the clients and seeing MPW make a meaningful difference in their lives. It’s incredibly rewarding to witness clients improve over time and to know that the support we provide plays a role in their growth and well-being.
Tell us something about yourself that most people don’t know.
A fun fact about me is that I love paddle boarding in the summer, and I’ve recently gotten into salsa dancing. I also really enjoy being outdoors whenever I can, and I love trying new food spots around Cincinnati. It’s one of my favorite ways to explore the city.
